• Customer Center
• Order issues

An item from my order is missing

Two shipping packages

In some cases the delivery of the order I made in two packages / shipments due to the content of the same. If the order is sent separately, please check the delivery note where items shipped in that part of the order will appear.
Later, you receive the second package.


Unavailability of a product

You may not receive any product from the order for lack of stock. In this case you will be submitted a report on the missing message.
Please check your email. The eliminated product is refunded via the same method of payment for the purchase and within the statutory period of maximum 14 calendar days.


Error logistics

It may be the case where an error occurs in the store and not some product you have requested is added. In this case you must indicate which product has not received. Need a photo of the batch delivery shipment can be found in the box that will receive the order.
Once we receive this information, our team will end the processing procedure repayment of the full amount not received the product.
If Seller is not Carethy should directly contact him through his user-area-contact orders.